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Certification: Management Systems

Certification: Management Systems

Management systems

In addition to the internal advantages of system certifications such as increased legal security, transparent corporate procedures, the identification of weaknesses and improvement possibilities, certificates also generate trust among business partners, investors and authorities.

The international ISO/IEC 17021 standard defines requirements for bodies auditing and certifying management systems. It also lays down the exact certification procedure of a management system.

Every certification procedure of TÜV AUSTRIA meets this standard's requirements.

Certifications may increase customer benefits with regards to systems, services, products and persons. The valid general certification regulations and the specific certification program are made available on request for a certification procedure in progress.

TÜV AUSTRIA is both economically as well as politically independent and is under obligation to be impartial as defined in EN ISO/IEC 17021.

The corporate intention with the associated processes and the organisational structure is defined purely for certifications, which precludes any conflict of interests right at the outset. However, should conflicting interests arise nevertheless, these will be registered as non-conformities and treated by the Committee to ensure the impartiality as defined in the "Process of continuous improvement".

These activities focus on the objective and impartial certification of management systems.


Complaints made by third parties about clients of TÜV AUSTRIA as a certification body are evaluated for their appropriateness and in accordance to the factual situation committed to the corresponding section for further analyses as far as there is no immediate direct action required.


Objections about the decisions of the certification body are recorded, documented and registered.
Objections are directly transmitted to the head of the TÜV AUSTRIA certification body. It is within his mission to analyse the received objection and to clear possibly occurred misunderstandings directly with the presenting part.

If no satisfactory solution is found or if the Head of the certification body of TÜV AUSTRIA is directly affected by the objection (conflict of interest), the objection is transferred to a committee for further decision - in attention to the principle of confidentiality.

The corporate directive on the complaints procedure is available in the download section.

Complaints and objections should be addressed in written form (for traceability), gladly as e-mail, to the following address:

2345 Brunn am Gebirge

Phone: +43 (0)504 54-1400
e-mail: certtuvat

Certification procedure: ISO/IEC 17021
Certification procedure: ISO/IEC 17021

A group- is an organisation with various locations or sites.

A group or matrix certification (means the same) can be applied to a company having several sites, different locations, or even so called subsidiaries, or even if these in turn have companies again within their structure.

A group/matrix certification has several important advantages in comparison to an individual certifications of single plants on different sites being within the same organisation:

  • The organisation is audited and evaluated process-oriented in one manner across all sites
  • The uniformity of the company's mission statements, strategies, or even the quality-, security- and environment policies is viewed holistic across all sites, from their creation on up to their implementation in its different stages
  • Also the interfaces, such as those between the central organisation and the branch offices are evaluated within the auditing
  • The organisation and the company wide management system is viewed as one complete unit
  • It is not necessary to include all the branch offices of the group. The extension of the group certification or even the exception of single offices is possible at any time, except of the "central organisation".
  • The costs for auditing and certification are essentially lower than for individual certification on all of the sites that are to be certified, in account to the applicable rules
  • By issuing the main certificate and the corresponding sub-certificates for the "members of the group", the certification fees needs to be paid only once, regardless to the number of members.
  • The company's internal resource binding is viewed holistic during the preparation phase and is perceptibly lesser during the audits in comparison to individually conducted audits
  • The suitability for the audit at the sites that are integrated within the group essentially depends on the number of branch offices that are integrated within the group. Already at 3 branch offices in addition to the corporate office there is a direct cost saving on the first time certification as well as on the re-certification. For the surveillance audits, there is already an financial advantage at 2 branch offices.

A group audit can be conducted for one or more standards (so called integrated management system), whereas it might not be necessary to audit or certify each location on the application of each standard.

The essential pre-requisites for a group/matrix certification are:

  • All branch offices have to be within the structure of the company and its central organisation
  • A central responsible body for the management systems is established as an superior body
  • The products or services are similar or comparable at all the branch offices
  • The management systems are described in a management manual that is applicable uniformly to all branch offices
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